watchfactorystore (“we”, “us”, or “our”) owns, operates, hosts and manages all websites including our official website (the “Site”). These Terms of Use (“Terms”), together with our Privacy Policy, govern your access to the Site and all services, features and functions offered through the Site (collectively, the “Services”). All references to LUPI ZOE in this document have been fully replaced with watchfactorystore. All content related to GOAT Group Canada and French translation for Quebec residents has been removed as irrelevant to our business.

You must be at least 16 years old to access or use the Services. If you are under 18 (or the legal age of majority in your jurisdiction), you may only use the Services under direct supervision of a parent or legal guardian, and you are prohibited from listing or selling any goods via our platform. If you are the parent or legal guardian of a minor user, you accept full legal responsibility for all their activities on the Services.

By using the Services, you represent, warrant and agree that you possess full legal capacity to enter binding contracts with us; you are not restricted from using our platform under United States or local laws (including individuals listed on the U.S. Treasury Specially Designated Nationals List); and you will abide by these Terms alongside all applicable local, state, national and international laws, rules and regulations.

Please read these Terms thoroughly, particularly the binding arbitration clause located under the Arbitration Agreement section below. This clause requires all claims filed against us to be resolved through final, binding arbitration unless you complete the official opt-out procedure outlined in the Arbitration Agreement section, or limited statutory exceptions apply. If you do not opt out of the binding arbitration provision, you may only submit claims against us on an individual basis. You cannot participate as a plaintiff or class member in any class or representative litigation, and you may only seek individual remedies including monetary, injunctive, and declaratory relief.

These Terms constitute a legally enforceable agreement between you and us. Your access to or use of the Site confirms that you have read, understood, and agreed to comply with all provisions within these Terms. If you reject any part of these Terms, you are forbidden from accessing or utilizing any of our Services.

Modifications to Terms

We retain absolute sole discretion to modify, suspend, or terminate the Services and revise these Terms at any time without prior notice. When we update these Terms, we will publish the revised version on the Site, notify all users via email or site-wide pop-up announcements, and update the “Last Updated” date located at the top of the Terms page. You are responsible for reviewing this page regularly to stay informed of policy adjustments. Your continued use of the Services after updated Terms take effect constitutes full acceptance of all revised content. If you disagree with updated Terms, you must immediately cease all use of our platform.

Privacy Policy

Our Privacy Policy is incorporated into these Terms by reference. Please review it in full, as it defines all rules governing our collection, storage, and processing of user information gathered through your use of the Services.

Account Registration

You may browse limited portions of the Site without registering an account, but full access to platform features requires account creation. You bear complete responsibility for all activity conducted under your account credentials and must maintain strict confidentiality of your account password at all times. You are solely responsible for providing and consistently updating accurate personal and contact information within your account profile. We reserve the right to suspend or permanently terminate your account at any time without advance notice or stated cause. Immediately contact our customer service team if your account or password experiences unauthorized access or usage.

Inventory Availability

We make reasonable commercial efforts to guarantee all displayed products are in stock at the time of checkout. However, items may occasionally sell out mid-order, and we will be unable to complete your purchase in such scenarios. We do not guarantee continuous availability of any products featured on the Site.

Pricing

The final price applied to your order is the amount displayed on the Site at the moment we receive your completed checkout submission. We reserve the right to adjust product pricing without advance notice to users. Rare pricing display errors may appear on the Site; our team will contact buyers to resolve discrepancies before processing shipment if a pricing mistake is identified.

All prices listed on the Site are denominated in United States Dollars unless otherwise specified, and all displayed prices exclude shipping and delivery fees.

Shipping & Delivery

Complete details regarding shipment rules and return guidelines can be found on our dedicated Shipping & Return Policy and Frequently Asked Questions page.

All watches are shipped locally from Indiana, USA. Standard nationwide US orders arrive within 3–5 days, while popular best-selling models require 3–7 days for delivery. All stated delivery windows are estimated timelines and not legally guaranteed. Delays may occur due to severe weather events, carrier operational restrictions, or other unforeseen circumstances outside our reasonable control. Our customer support team will proactively notify all buyers if special incidents alter standard delivery schedules.

We cooperate with major global carriers including but not limited to FedEx, UPS, DHL and USPS. You will receive an automated email containing full tracking information once your order has been dispatched.

All Sales Final

All orders completed through our store are final sales. Refunds and exchanges will not be approved without verified manufacturing quality defects. If you have concerns regarding watch sizing, please reference the official manufacturer size guide posted on our product pages.

Typographical Errors

We accept no liability for typographical errors displayed across the Site, including incorrect pricing, model names, item SKUs, and product descriptions. We will correct all identified errors as soon as our team discovers them. We resolve all mispriced orders on a case-by-case basis at our exclusive discretion.

Gift Cards

watchfactorystore gift cards are not credit or debit instruments and carry no express or implied warranties of any kind. Except when mandatory by law, gift cards cannot be redeemed for cash, used to settle credit card balances, or purchased to acquire additional gift cards. We reserve the right to deactivate or refuse redemption for any gift card obtained directly or indirectly through fraudulent activity, unless prohibited by local law.

To check your gift card balance, send your full gift card code to our official support email: Hello@watchfactorystore.com.

Legal title and risk of loss or damage for gift cards transfer to the buyer once we electronically deliver the gift card to the purchaser or designated recipient, or hand the physical gift card over to our shipping carrier. Gift cards are only available for purchase via our official website, and you are fully responsible for safeguarding gift cards against unauthorized redemption. We accept no liability for lost, stolen, damaged, or fraudulently redeemed gift cards, and we will not compensate users for financial losses stemming from third-party gift card scams.

Intellectual Property Ownership

Unless explicitly agreed in separate written documentation, we and our licensed partners hold exclusive global intellectual property rights to the Site and all content hosted on the platform, including all text, media, service functions, copyrights, trademarks, service marks, and proprietary branding assets. You are only permitted to access and use platform content for personal, non-commercial purposes.

All intellectual property rights contained within the Services remain the permanent exclusive property of us or our licensors. Without our prior written authorization, you may not copy, redistribute, resell, broadcast, or commercially utilize the watchfactorystore brand name, trademarks, logos, domain names, or other unique brand assets. Third-party trademarks visible on the Site remain the property of their respective legal owners.

You are prohibited from modifying, renting, reselling, distributing Site content, or creating derivative works based on our platform without formal written approval; any violation will result in immediate permanent termination of your platform access privileges.

You may submit product feedback, platform improvement suggestions, and general comments to our support email Hello@watchfactorystore.com. All feedback you provide automatically becomes our sole exclusive property. You irrevocably assign all global intellectual property rights including patents, copyrights, trade secrets, and all other proprietary rights within all submitted feedback to watchfactorystore. Upon our reasonable request, you will sign legal documentation and complete additional administrative steps to assist us in securing, perfecting, and enforcing full intellectual property protection for all submitted feedback.

Usage Restrictions

You must comply with all applicable local, state, national, and international laws while using our Services and respect the legal rights and dignity of all other platform users. Failure to adhere to the below code of conduct will result in immediate permanent termination of your access to the Site. You agree not to engage in any of the following prohibited activities during your platform usage:

  1. Access the Services if you lack the legal capacity to form binding contracts or have been suspended or permanently banned from our platform;
  2. Upload, post, submit, or transmit content that infringes third-party patents, copyrights, trademarks, trade secrets, right of publicity, or privacy rights; content that violates applicable laws or encourages illegal activity; fraudulent, misleading, false, defamatory, obscene, pornographic, vulgar, or offensive material; content promoting discrimination, bigotry, racism, hate speech, harassment, or harm toward any individual or group; violent, threatening content or material encouraging harmful physical conduct; or content advertising illegal substances or dangerous activities;
  3. Transmit viruses, malware, malicious scripts, code, or any material designed to disrupt, interfere with, damage, or limit functionality of any part of the Site;
  4. Access, tamper with, or utilize non-public restricted areas of the Site, our internal server systems, or third-party logistics delivery infrastructure;
  5. Attempt to probe, scan, or test vulnerabilities of our servers, networks, or bypass any platform security or authentication measures;
  6. Deploy robots, crawlers, spiders, custom scripts, or automated tools to extract, download, index, mine, copy, or circumvent platform content features, excluding standard consumer web browsers and approved third-party search engines;
  7. Utilize the Services to send unsolicited commercial advertisements, promotional material, spam emails, junk mail, chain letters, or any other form of mass unsolicited solicitation;
  8. Frame, mirror, display, or embed any element of the Site, watchfactorystore branding, trademarks, logos, or proprietary platform data without our explicit written consent;
  9. Forge TCP/IP packet header information or transmit modified, deceptive source identification data through our platform;
  10. Attempt to modify, reverse engineer, decompile, disassemble, or decode any software powering the Site and Services;
  11. Copy, download, redistribute, transmit, upload, or share proprietary Site content without our prior written permission;
  12. Execute actions that impose unreasonable or disproportionate strain on our server infrastructure or otherwise disrupt normal platform operation;
  13. Utilize the Site to distribute unsolicited offers, requests, advertisements, or spam communications to other users;
  14. Use the Services for any third-party commercial benefit or activity prohibited under these Terms;
  15. Impersonate another individual or legal entity, make false statements regarding your affiliation with any person or business related to the platform, or falsely imply our official endorsement of external statements or products;
  16. Violate third-party privacy, publicity, intellectual property, or proprietary legal rights;
  17. Engage in criminal, tortious, harassing, threatening, defamatory, abusive, phishing, hacking, or fraudulent conduct of any kind;
  18. Collect or store personally identifiable private information belonging to other platform users without their explicit prior written consent;
  19. Violate any applicable federal, state, or local laws and regulations;
  20. Perform any activity we reasonably determine abuses or negatively impacts platform performance and user experience;
  21. Encourage or assist any third party to complete any of the above prohibited actions.

We reserve full authority to investigate all policy violations and pursue legal action through official law enforcement channels. We may cooperate fully with government authorities to prosecute users who breach these Terms. We are not obligated to continuously monitor all user activity on the platform, but we retain the right to review user records to maintain platform operations, enforce compliance with these Terms, or respond to valid court orders and official government requests.

DMCA Copyright Policy

Pursuant to the Digital Millennium Copyright Act of 1998 (DMCA), watchfactorystore will promptly respond to all valid copyright infringement notifications submitted regarding material hosted on our platform.

If you are the legal copyright owner or authorized representative holding exclusive copyright rights, you may submit a formal DMCA infringement notice to our designated copyright agent via Hello@watchfactorystore.com. A complete valid notice must include the following information:

  1. Identification and detailed description of the copyrighted work you claim has been infringed, including a copy or URL link to the authorized original version where available;
  2. Identification and detailed description of the allegedly infringing content, alongside the specific URL or location of the material on our Site;
  3. Your full legal name, mailing address, active phone number, and email address;
  4. A sworn statement confirming you hold a good-faith belief that the disputed material is used without permission from the copyright owner, legal representative, or applicable law;
  5. A sworn statement under penalty of perjury verifying all information provided within the notice is accurate, and you act as the copyright owner or authorized legal representative;
  6. Your valid physical or electronic signature.

Once we receive a complete compliant DMCA notice, we will remove or disable access to the allegedly infringing content at our sole reasonable discretion.

A valid counter-notification may be submitted to our designated copyright agent after material removal, in accordance with DMCA statutory provisions. All counter-notices must include:

  1. Your physical or electronic signature;
  2. Specific identification of material removed or access-restricted, plus its location prior to removal;
  3. Full contact information for communication including your name, mailing address, phone number, and email address;
  4. A sworn statement under penalty of perjury confirming you hold a good-faith belief the material was removed or restricted due to a misidentification or administrative error;
  5. A statement consenting to the personal jurisdiction of federal district courts within your residential jurisdiction (or the jurisdiction where our Site operates if you reside outside the United States), and agreeing to accept service of process from the party who filed the original DMCA notice.

Our official policy includes permanent account suspension or termination for repeat copyright infringers when appropriate under applicable law.

Disclaimer of Warranties

You expressly acknowledge and agree that all use of the Services and reliance on Site content occurs entirely at your own risk. The platform and all products sold through our Site are provided “AS IS” and “AS AVAILABLE” without any express, implied, or statutory warranties of any kind. You accept full responsibility to evaluate all risks associated with platform usage, including reliance on the accuracy, completeness, or usability of all Site materials. Without limiting the foregoing, watchfactorystore explicitly disclaims all warranties related to the Services, including merchantability, fitness for a specific purpose, non-infringement, quiet enjoyment, legal title, and all warranties arising from course of dealing or trade usage.

watchfactorystore does not warrant uninterrupted, error-free Site operation; the accuracy, completeness, timeliness, or reliability of all platform information; satisfactory product quality; correction of all software defects; or that the Site contains no viruses, malware, or harmful damaging components. To the maximum extent permitted by applicable law, we make no guarantees regarding the reliability, accuracy, or quality of information published on the Site. All risks related to product quality, performance, maintenance, and repair for items purchased via our platform rest solely with you. If any product purchased through the Site contains manufacturing defects, you bear all costs for necessary service, repair, or replacement.

watchfactorystore regularly modifies, updates, and revises Site content without prior user notification. We assume no legal obligation to continuously update platform content or posted information. No oral or written advice, guidance, or communication provided by watchfactorystore or via the Site creates any warranty not explicitly stated within these Terms.

Certain jurisdictions prohibit full warranty disclaimers, meaning portions of this disclaimer may not legally apply to you.

Limitation of Liability

You acknowledge and agree that all risks arising from your access and use of the Services rest solely with you to the fullest extent permitted by law. Neither watchfactorystore nor any individual or entity involved in creating, producing, or hosting the Services shall be liable to you for any compensatory, consequential, incidental, indirect, special, exemplary, or punitive damages, including lost profits, lost data, damaged business goodwill, platform service interruption, hardware damage, system failure, costs of substitute goods or services, physical bodily injury, emotional distress, or other losses arising from:

(I) Breach of these Terms or your inability to access or utilize the Services;

(II) Your personal conduct or the conduct of other users while utilizing the platform;

(III) All communications, interactions, or in-person meetings with other platform users;

(IV) Physical locations you visit as a result of platform usage;

(V) Pricing, shipping, formatting, or operational guidance provided by watchfactorystore;

(VI) Shipping delays or platform service outages;

(VII) Viruses or malicious software obtained through Site access or linked third-party platforms;

(VIII) Platform malfunctions, vulnerabilities, errors, or factual inaccuracies;

(IX) Hardware device damage caused by Site usage;

(X) Third-party content, actions, or inactions, including listings hosted on our platform or product authenticity inspections;

(XI) Account suspension or administrative enforcement actions applied to your profile;

(XII) Timing or logistics of items you ship to us for processing;

(XIII) Operational adjustments, content changes, or business disruptions required due to policy updates or Term revisions.

This liability limitation applies regardless of legal claim theory including warranty breach, contract law, negligence, product liability, or other tort claims, even if watchfactorystore was previously notified of potential damages, and even if limited remedies outlined within these Terms fail their essential purpose. You explicitly confirm watchfactorystore holds no liability for your personal actions, communications, or interactions related to platform usage. We accept no liability for security vulnerabilities related to information transmitted through the Site or any linked third-party websites, regardless of litigation format or legal basis for your claim.

Without restricting the above liability limitations, our total aggregate maximum liability to you for all claims arising from these Terms or your inability to use the Services shall never exceed the greater of one hundred US Dollars ($100) or the total amount you paid to watchfactorystore within the twelve (12) months preceding your claim submission. This damage limitation forms a fundamental core element of the contractual agreement between you and watchfactorystore.

Your sole exclusive remedy for any dissatisfaction or dispute with watchfactorystore is to permanently cease all usage of the Services. watchfactorystore assumes no further obligations, liabilities, or duties to you in such circumstances.

Certain jurisdictions prohibit limitations on incidental or consequential damages, meaning portions of these liability restrictions may not apply to you; in such regions, watchfactorystore’s total liability will be limited to the maximum legal extent allowed by local governing law.

Indemnification

You agree to fully indemnify, defend, and hold harmless watchfactorystore alongside all our employees, executives, directors, agents, representatives, licensors, suppliers, and service providers from all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney legal fees) arising out of:

(i) Your access, usage, or interactions related to the Services;

(ii) Any material breach of these Terms committed by you.

We reserve the full right to independently control all legal defense and settlement negotiations for any covered claims, and you agree to fully cooperate with all evidence requests and legal procedures required for dispute resolution.

Arbitration Agreement

Please read this section carefully. Unless specified otherwise within these Terms, you waive your right to resolve claims in court before a judge or jury, alongside the right to initiate or participate in any class, collective, or representative legal action. Additional standard legal remedies available in civil court including formal discovery and appeals processes may be limited or unavailable during arbitration proceedings.

Binding Arbitration & Class Action Waiver

Except for limited statutory exceptions and to the maximum legal extent permitted, both you and watchfactorystore waive all rights to jury trials and civil litigation within state or federal courts for all covered disputes. Both parties further agree all arbitration proceedings will be conducted solely on an individual basis; class arbitration, collective lawsuits, and representative litigation are strictly prohibited. You and watchfactorystore explicitly waive all rights to pursue class-wide relief or file claims as part of a collective group. Neither party may act as a plaintiff, lead claimant, or class representative in any purported class, collective, private attorney general, or representative proceeding against the other, and all claims must be brought individually against the opposing party. The arbitrator may only grant declaratory or injunctive relief on an individual basis, limited solely to remedies necessary to resolve your separate personal claim.

All disputes, claims, or controversies arising between you and watchfactorystore, our subsidiaries, affiliates, respective agents, employees, executives, directors, successors, and assigns (collectively referenced as “watchfactorystore” within this Arbitration Agreement section) originating from:

(i) These Terms (including all prior versions), their interpretation, breach, termination, enforcement, validity, and all contractual relationships created by this agreement;

(ii) Your access to and usage of the Services;

(iii) Actions performed by watchfactorystore or our agents, or all goods and services listed, sold, purchased, or distributed via the Site and our mobile applications;

shall be resolved exclusively through final, binding arbitration rather than civil court litigation. Covered disputes will be interpreted broadly to capture all related disagreements between parties.

Initiating Arbitration

Both you and watchfactorystore agree all covered disputes will be resolved via binding final arbitration, with two narrow exceptions: either party retains the right to file individual small claims court lawsuits for qualifying low-value disputes, and either party may seek temporary injunctive equitable relief in competent civil courts to stop ongoing or threatened copyright, trademark, trade secret, patent, or other intellectual property infringement or misappropriation.

Arbitration Rules & Governing Law

All arbitrations between you and watchfactorystore (excluding limited personal data complaints referencing EU, UK, and Swiss privacy frameworks outlined below) will be administered by National Arbitration and Mediation (“NAM”) in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedures effective on the date your arbitration demand is filed, modified by the provisions of this Arbitration Agreement. Copies of official NAM Rules may be accessed online or requested by mail to NAM National Processing Center, 990 Stewart Avenue, First Floor, Garden City, New York. Direct all NAM rule inquiries to commercial@namadr.com via email.

If NAM declines or cannot administer arbitration proceedings, both parties will mutually select an alternative neutral private arbitrator to oversee the case following standard NAM procedural guidelines. If mutual agreement cannot be reached, either party may petition a court of competent jurisdiction to appoint a neutral arbitration administrator. All arbitrations will be presided over by one single neutral arbitrator. The Federal Arbitration Act governs interpretation and enforcement of this entire Arbitration Agreement section.

Arbitration Procedures & Arbitrator Selection

The party initiating arbitration must submit a formal written arbitration demand form provided by NAM with a full detailed description of all claims. The initiating party must personally sign the arbitration demand document. You agree to forward a complete copy of your filed arbitration demand to watchfactorystore via our official support email: Hello@watchfactorystore.com. If watchfactorystore initiates arbitration proceedings against you, we will send a full copy of the arbitration demand to the active email address linked to your platform account.

Unless both parties mutually agree to alternative arrangements, all arbitration hearings will be scheduled within a reasonable timeframe in the county of your primary residence without unnecessary delay. All participating parties may retain legal representation at their own independent cost.

If your total claimed monetary damages do not exceed ten thousand US Dollars ($10,000), either you or watchfactorystore may elect document-only arbitration resolved via written submissions to the arbitrator, unless either party requests an in-person or virtual hearing, or the arbitrator determines a hearing is required for fair resolution. If your claim exceeds ten thousand US Dollars ($10,000) or requests declaratory or injunctive equitable relief, either party may request a live virtual or in-person arbitration hearing. All in-person hearings will be held within your residential county, an alternative mutually convenient location, or a site agreed upon by both parties. Hearing procedural rights are governed by official NAM Rules.

The arbitrator holds authority to order reasonable limited information exchange between parties in line with expedited arbitration procedures outlined in NAM Rules. All arbitration proceedings will remain strictly confidential, closed to public observation and all third-party non-parties unless legally required for court enforcement of a final award. All arbitration records will be permanently sealed, with the filing party responsible for requesting sealed record retention when submitting awards to civil courts for confirmation, to the fullest legal extent possible.

Arbitrator Award Authority

The arbitrator holds exclusive sole authority to resolve all threshold questions including formation, validity, enforceability, and scope of this Arbitration Agreement, alongside arbitrability of all individual claims and disputes between parties. Subject to mutual written agreement between you and watchfactorystore, the arbitrator holds identical procedural and remedial authority as a civil court judge within competent jurisdiction, guided fully by these Terms. The arbitrator will issue a final written award within timelines specified by official NAM Rules, including detailed factual findings and legal conclusions supporting all rulings. Arbitration awards are final and binding solely between you and watchfactorystore and carry no preclusive weight in separate unrelated arbitration or court proceedings involving third parties, though arbitrators may reference prior separate awards as legal precedent where applicable. Final arbitration awards may be submitted to any civil court with competent jurisdiction for formal judgment entry and enforcement. The arbitrator may award all filing fees, administrative costs, and arbitrator compensation per NAM Rules, or if the arbitrator determines a submitted claim, proceeding, or defense is frivolous, harassing, filed for improper purpose, or submitted in bad faith. The arbitrator will apply Federal Rule of Civil Procedure 68 standards when evaluating settlement offers made during arbitration. The prevailing party in all valid arbitrations is eligible to recover reasonable attorney fees and litigation costs as permitted by applicable governing law.

Arbitration Cost Allocation

Payment for all filing, administrative, and arbitrator compensation fees follows official NAM procedural rules. You are solely responsible for submitting required initial filing fees to NAM when your arbitration demand is filed per published NAM fee schedules. watchfactorystore will cover all remaining balance of filing fees plus all additional administrative and arbitrator compensation costs associated with your arbitration per NAM Rules. If you demonstrate the total cost of arbitration creates a disproportionate financial burden compared to civil litigation court costs, the arbitrator may order watchfactorystore to cover an additional portion of filing fees to eliminate excessive financial hardship for you.

Special Procedures for Mass Arbitration Claims

If twenty-five (25) or more individual claimants submit substantially similar claims against watchfactorystore with coordinated legal representation or aligned demand parameters (“Mass Claims”), both you and watchfactorystore agree these additional batch arbitration procedures apply alongside standard NAM Rules. You acknowledge and accept delays to individual award resolution timelines if you submit your claim as part of a Mass Claims batch filing. To streamline administration and settlement of all Mass Claims, you and watchfactorystore further agree if a single law firm or coordinated group of legal counsel files one hundred (100) or more substantially similar individual arbitration demands against watchfactorystore within ninety (90) calendar days, NAM shall:

(1) Administer arbitration demands in grouped batches of one hundred (100) claims each, with a final smaller batch for remaining claims below one hundred;

(2) Appoint one dedicated individual arbitrator to oversee each separate batch;

(3) Process each batch as a single consolidated arbitration proceeding, with one combined set of filing and administrative fees per batch, unified procedural scheduling, one single hearing (if required by the arbitrator), and one comprehensive final batch award (“Batch Arbitration”).

If disagreements emerge between parties regarding implementation of Batch Arbitration procedures, the disputing party will notify NAM, who will assign a dedicated procedural arbitrator to resolve all batch administration conflicts. All procedural arbitrator fees will be fully covered by watchfactorystore. Nothing within these provisions authorizes class, collective, or mass representative arbitration outside the explicit Batch Arbitration framework outlined above, or consolidated arbitration combining separate unrelated individual claims without batch grouping. All parties agree claims qualify as “substantially similar” if they stem from identical underlying events or factual circumstances, raise identical or comparable legal causes of action, and seek matching or analogous monetary or equitable remedies. Civil courts holding competent jurisdiction retain authority to enforce all Batch Arbitration procedural rules and enjoin filing of arbitrations violating these mass claim provisions when necessary.

Arbitration Opt-Out Right

You hold the legal right to fully opt out of this binding arbitration agreement. If you complete valid opt-out procedures, neither you nor watchfactorystore may compel the opposing party to submit disputes to arbitration. To successfully opt out, you must submit a formal written opt-out notification via email to Hello@watchfactorystore.com within thirty (30) calendar days of the date you first become subject to this Arbitration Agreement section. Your opt-out email must clearly include your full legal name, residential physical address, email address linked to your platform account, and an unambiguous written statement confirming your intent to permanently opt out of all binding arbitration provisions within these Terms. No opt-out requests submitted after the thirty-day window will be honored for any reason.

Severability of Arbitration Provisions

If a court with competent jurisdiction rules applicable governing law prohibits arbitration for specific individual requested remedies within this Arbitration Agreement section, only that single discrete claim will be severed from arbitration and eligible for civil court litigation, with all remaining claims continuing to arbitration. Both parties agree all civil court proceedings for severed claims will be stayed pending final resolution of all remaining arbitrated individual claims. The arbitrator holds exclusive authority to resolve all disputes arising from breach, termination, enforcement, interpretation, validity, scope, or applicability of this entire Arbitration Agreement section (including all prior versions), alongside all claims alleging full or partial invalidity or revocability of these Terms or the arbitration clause itself, rather than any federal, state, or local civil court or administrative agency. Additionally, if any sub-provision within this Arbitration Agreement is ruled unenforceable to the extent it prohibits individual claims seeking public injunctive equitable relief, that specific sub-provision will be deemed void only to the narrow extent necessary to permit arbitrated equitable relief, while all remaining arbitration rules retain full legal enforceability.

Personal Data Arbitration for EU, UK & Swiss Residents

Pursuant to the EU-U.S. Data Privacy Framework (DPF), UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF, we commit to refer all unresolved complaints regarding collection and processing of personal data subject to these frameworks to the U.S. Judicial Arbitration and Mediation Services, an independent alternative dispute resolution provider. Additional relevant details are available within Appendix 3 of our official Privacy Policy.

Material Changes to Arbitration Rules

Notwithstanding the general Term modification section above, if we implement material substantive revisions to this full Arbitration Agreement section after your initial acceptance of these Terms (or acceptance of subsequent updated Term versions), you may formally reject all revised arbitration rules by submitting written notice via email to Hello@watchfactorystore.com within thirty (30) days of the revised Terms’ effective date, or by permanently closing your platform account. Rejection of updated arbitration provisions or account termination confirms all covered disputes between you and watchfactorystore arising from your initial Term acceptance date forward will remain subject to arbitration under the original unmodified Arbitration Agreement text active at your first platform registration. If you reactivate a previously terminated account or register a brand-new user account after rejecting revised arbitration rules, you consent to full binding compliance with the most current live version of these Terms posted on the Site at the time of new account creation.

Third-Party Websites

The Site may contain hyperlinks directing users to independent third-party external websites. We hold no ownership or operational control over such third-party platforms and accept no liability for their ongoing accessibility. We do not endorse, warrant, or assume legal responsibility for any content, advertisements, products, services, or materials hosted on linked third-party websites. We provide no guarantees regarding the accuracy, completeness, or reliability of third-party site content. You access all external hyperlinks entirely at your own personal risk and must comply with all separate terms of service, privacy policies, and procedural rules published on each third-party website you visit. Additional third-party platforms may feature embedded links to our Services under authorized partnership arrangements. You acknowledge and agree we do not sponsor or endorse any linked third-party websites, and we accept no liability for all third-party site content, advertisements, goods, services, or any financial losses or damages incurred as a result of interacting with external linked platforms.

Termination of Service Access

We reserve the absolute right to immediately suspend or permanently terminate your full access to all Services, or terminate these Terms applicable to your account, at any time for any reason or no specified reason, without advance prior notification, and without incurring any liability for damages, refunds, or compensation of any kind.

Governing Law

These Terms shall be construed, interpreted, and enforced under the substantive laws of New York State, without application of conflict of law principles, except for the Arbitration Agreement section, which shall be exclusively governed by the Federal Arbitration Act.

All civil lawsuits filed to obtain injunctive relief to stop actual or threatened copyright, trademark, trade secret, patent, or other intellectual property infringement or misappropriation fall under exclusive state and federal court jurisdiction within the Central District of California. Both you and watchfactorystore irrevocably waive all venue and personal jurisdiction objections to these courts for intellectual property injunctive claims.

If the Arbitration Agreement section is ruled inapplicable to a specific dispute, claim, or controversy (whether due to your valid opt-out election, arbitrator procedural ruling, or formal court order), the sole exclusive venue and jurisdiction for all civil litigation resolving such disagreements will be state and federal courts located within the Central District of California, and both parties waive all venue and jurisdiction challenges to these courts unconditionally.

Notice to California Residents

Pursuant to California Civil Code Section 1789.3, California consumers may submit written consumer complaint assistance requests to the California Department of Consumer Affairs, Consumer Services Division at 1020 N Street, #501, Sacramento, California 95814, or contact the department via phone at 1-916-445-1254.

Waiver & Severability

Our failure to enforce any individual right or provision within these Terms shall not constitute a permanent binding waiver of that right or clause for future disputes. Valid formal waiver of any Term provision is only legally enforceable if executed via written documentation signed by an authorized official representative of watchfactorystore. Unless explicitly specified within these Terms, exercise of any single legal remedy provided under this agreement does not exclude or limit additional separate remedies available to either party under these Terms or applicable law.

If any individual provision within these Terms is ruled invalid, illegal, or unenforceable by a court, arbitrator, or other tribunal of competent jurisdiction when applied to specific factual circumstances:

(a) The validity, legality, and enforceability of that provision when applied to alternative factual scenarios, alongside all remaining unrelated clauses within these Terms, will remain fully intact and unaffected by the ruling;

(b) The invalidated provision will be interpreted and enforced to the maximum legal extent permissible to uphold the original mutual contractual intent of both parties.

Survival of Provisions

Notwithstanding any other language within these Terms, all contractual provisions imposing ongoing persistent legal obligations on you or watchfactorystore shall remain fully enforceable and survive permanent termination of these Terms indefinitely, including intellectual property ownership rules, indemnification requirements, liability limitations, confidentiality obligations, arbitration procedures, governing law provisions, and all DMCA copyright policy rules.

Questions & Contact Information

If you hold questions, comments, or concerns regarding these Terms or our platform Services, contact our official customer support team via the below channels:

Brand Entity: watchfactorystore

Official Support Email: Hello@watchfactorystore.com

Phone Number: +(1)3155231045

Customer Support: 24/7 Live Chat & WhatsApp Support Available