Rolex Day-Date President 36mm Yellow Gold 128348RBR Green

Order Cancellation

You may cancel your order within 3 hours after checkout or before seller confirmation, whichever occurs first.

Orders cannot be cancelled if 3 hours have passed or the seller has confirmed your order.

If eligible, log into your account, navigate to Track My Order under My Account, select your order and click Cancel Order to complete the process.

Guest checkout customers need to create a WATCHFACTORYSTORE account to submit cancellation requests.

Shipping Policy

Estimated transit times below only apply to the contiguous 48 US states, excluding PO boxes and military bases.

Standard Shipping: 3–7 business days

Expedited Shipping: 2–5 business days

All delivery times are estimates and not guaranteed. Delays may be caused by weather, carrier limitations or other events beyond our control.

Estimated lead times do not apply to international orders. International buyers are responsible for all customs duties, taxes and extra charges after shipment.