Privacy Policy

Watch Factory Store (“we”, “us”, or “our”) operates the online store website watchfactorystore.com. We fully respect the privacy of all customers and all visitors accessing watchfactorystore.com (collectively referred to as “Users”), and we are dedicated to protecting all users’ personal information.

This Privacy Policy applies to all Users and takes effect upon publication on our website. Please read this policy thoroughly. By visiting watchfactorystore.com or submitting personal information to us, you acknowledge full agreement with this Privacy Policy. If you disagree with any terms contained herein, please cease all use of watchfactorystore.com immediately.

1. Personal Information We Collect

When you browse watchfactorystore.com, we automatically collect basic data related to your device, including your browser type, hardware device information, public IP address, time zone, and partial cookies stored on your device.

While navigating our website, we also record browsing behavior data: pages and product details you view, page access parameters, access date and time, operation records during your visit, dwell time on each page, approximate location data, referral links or search keywords that lead you to watchfactorystore.com, and other general interaction statistics. We name this set of data Device Information. All Device Information is collected anonymously and will not be associated with your identifiable personal data.

We gather Device Information via three technical methods:

  1. Cookies: Small data files saved on your device with anonymous unique IDs. We utilize cookies to record your browsing habits on watchfactorystore.com, helping us analyze service usage patterns and optimize website functions and product offerings.
  2. Log Files: Track all operations on watchfactorystore.com, storing data such as IP address, browser model, internet service provider, entry/exit pages, and timestamp records.
  3. Web Beacons, Tags & Pixels: Embedded electronic markers used to record your browsing behavior on watchfactorystore.com.

When you submit a checkout order or attempt to complete a purchase on watchfactorystore.com, we collect transaction-related identifiable data, including your full name, billing address, delivery address, payment details, email address, and contact phone number — collectively defined as Order Information.

For the purposes of this Privacy Policy, “Personal Information” covers both Device Information and Order Information.

2. Use, Disclosure & Consent Rules

We use your Order Information to fulfill online orders submitted via watchfactorystore.com, including processing payment requests, arranging product delivery, issuing invoices and order confirmation emails. Beyond order fulfillment, your Order Information is also used for the following purposes:

  • Communicate with you to guarantee high-quality customer service;
  • Verify user identity and screen orders for potential fraud and risk;
  • Send product recommendations and promotional advertising related to our goods and services;
  • Comply with local regulatory and legal requirements;
  • Complete other legally permitted business operations related to your use of watchfactorystore.com.

We use Device Information to identify potential fraud risks (primarily via IP address data), as well as to evaluate, upgrade, develop and optimize our website and services. We may also analyze aggregated Device Information to summarize industry trends and generate internal business analytics.

We will never use or share your Personal Information outside the scope stated in this Privacy Policy, and we will never sell your personal data to third parties without your explicit consent.

Consent Standard

We will obtain your express or implied consent before collecting, using or disclosing your Personal Information unless special legal exceptions apply. Consent can be provided verbally, in writing, electronically, or through an authorized representative.

Implied consent applies when data collection/usage is necessary to deliver our core services, or the intended use is reasonable and predictable under normal shopping scenarios. Implied consent also applies if we notify you of marketing usage and provide a clear opt-out channel, yet you do not submit an opt-out request. This rule covers email newsletters, marketing push notifications and promotional outreach.

We may collect, use or disclose your Personal Information without your consent under the following legal circumstances:

  • Mandated or permitted by local laws and regulations;
  • Respond to emergencies threatening personal life, health or safety;
  • The personal data is sourced from fully public records;
  • We require professional legal consultation from licensed lawyers;
  • Recover outstanding debts or prevent fraudulent transactions;
  • Other legally recognized exceptions.

3. Third-Party Service Providers

We share limited Personal Information with authorized third-party service providers only to fulfill the business purposes outlined above. Our core third-party partners include:

  1. Shopify: The e-commerce platform powering watchfactorystore.com. You may review Shopify’s independent privacy rules to learn how they process your personal data.
  2. Google: Google Analytics tracks website user behavior to help us optimize our store experience. You may review Google’s data privacy statement for full details.
  3. Klaviyo: Customer relationship management tool used to analyze user shopping habits and deliver targeted service. You may check Klaviyo’s official privacy policy for their data processing standards.

4. Behavioural Targeted Advertising

As mentioned above, we use your Personal Information to send customized product recommendations and marketing materials we believe match your interests.

To understand the operation mechanism of targeted advertising, you may refer to the official guide published by the Network Advertising Initiative.

You may opt out of platform-specific targeted ads via the official links below:

  • Facebook
  • Google
  • Bing

You can also submit a universal opt-out request through the Digital Advertising Alliance’s official opt-out portal.

5. Storage, Modification & Deletion of Personal Information

Your Personal Information is stored electronically in our internal database or third-party supplier servers, and partial records may be retained as physical paper files. We only preserve Personal Information for the minimum period required to complete the stated business purpose or meet mandatory legal retention standards.

After you place an order on watchfactorystore.com, we will permanently reserve your Order Information in our internal archives unless you formally submit a deletion request.

When deleting your Personal Information, we adopt standardized secure disposal measures: physical documents will be fully shredded, and electronic records will be permanently erased from servers.

If you discover inaccurate content in your stored Personal Information, please contact us via email: Hello@watchfactorystore.com. We will process correction requests promptly. To protect data security, we must complete identity verification before modifying or deleting any of your personal records.

You may submit a request to fully erase your Personal Information from our archives at any time. We will complete the permanent deletion process within seven (7) calendar days after receiving your valid request.

6. Data Security Protection

We implement reasonable security measures to safeguard your Personal Information, including password access control, data encryption, network firewalls, and restricted internal employee access permissions.

While we adopt industry-standard commercial tools to protect your data, you acknowledge that no internet transmission channel or electronic storage system can guarantee 100% absolute security. We do not warrant complete invulnerability of your Personal Information.

In the rare event of a system data breach leading to leakage of your Personal Information, we will notify the relevant local regulatory authorities within seventy-two (72) hours after detecting the incident, and make every reasonable effort to notify you via the latest contact information we have on file.

We bear no liability for delayed or failed notifications caused by outdated or incorrect contact details you provided.

7. Do Not Track Browser Signals

Our website does not adjust data collection and processing rules in response to any “Do Not Track” browser signal. We will continue to collect, use and store your Personal Information strictly in accordance with this Privacy Policy.

8. Access to Your Personal Information

If you have inquiries about our collection and usage of your Personal Information, please send an email to Hello@watchfactorystore.com with the subject line marked “Privacy Information Question”.

Upon your request, we will provide an electronic copy of all your stored Personal Information, including:

  • All categories of data we store related to you;
  • Storage locations of your personal data;
  • The business purposes for which your data is retained.

Notice for European Economic Area (EEA) Residents

Our brand Watch Factory Store is registered with operating entities based in Canada, and your Personal Information may be processed in any region where our third-party service providers operate.

If you reside within the EEA, we fully comply with the General Data Protection Regulation (GDPR) standards that protect your personal data. When transferring your data to third-party organizations outside the EEA, we implement formal safeguards to maintain equivalent data security standards:

  1. We may transfer your Personal Information to countries officially recognized by the European Commission as offering adequate data protection standards;
  2. If we cooperate with service providers located outside the EEA, we will sign data protection contracts, adopt recognized industry codes of conduct, or use EU-certified data protection mechanisms to guarantee equivalent privacy protection for your data.

If neither of the above safeguards can be implemented for cross-border data transfer, we will obtain your explicit written consent before transferring your information. You reserve the right to withdraw this consent at any time.

9. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy at any time, and all revised versions will be published directly on this page. We recommend all Users review this policy regularly to stay informed of adjustments. All policy revisions take effect immediately upon publication.

If we make material changes to core clauses of this Privacy Policy, we will notify you via your reserved email address or post a prominent notification banner on watchfactorystore.com.

By continuing to browse or shop on watchfactorystore.com after policy updates are published, you confirm acceptance of the revised Privacy Policy. If you refuse to abide by updated terms, you must stop all use of watchfactorystore.com.

10. Third-Party Website Links

watchfactorystore.com may contain hyperlinks to external independent websites that we do not operate or supervise (“Third Party Sites”). We strongly advise you to check the independent privacy policy of every external website you visit. We have no control over, and assume zero liability for, the content, privacy rules and data processing practices of all Third Party Sites and their affiliated services.

11. Your Legal Data Protection Rights

Under applicable local data protection legislation, you hold a series of legal rights regarding your Personal Information, including the right to request access, correction, permanent erasure, processing restriction, data transfer, objection to data processing, data portability, and the right to withdraw consent (if data processing is based on your voluntary consent).

You may review detailed explanations of your legal rights via the official links below:

If you are dissatisfied with any aspect of our Personal Information collection and processing practices, you hold the right to submit a formal complaint to the Office of the Information and Privacy Commissioner for British Columbia.

12. Minors Protection

If you are a parent or legal guardian and discover your minor child has submitted Personal Information to our website without your consent, please contact us immediately. Once we confirm we have collected personal data from minors without verified parental authorization, we will fully remove all related records from our servers.

13. Contact Information

For further questions regarding our privacy practices, policy inquiries, data correction/deletion requests, or formal privacy complaints, please reach out to us via the following channels:

  • Official Email: Hello@watchfactorystore.com
  • Support Phone: +(1)3155231045
  • Hong Kong Physical Showroom AddressWatch Factory Store Hong Kong Watch ShowroomShop 12, Ground Floor, Mira Place 1,132 Nathan Road, Tsim Sha Tsui,Kowloon, Hong Kong